Aaron and Patrick came to the house for our pellet stove cleaning. Aaron actually installed this stove about 6 years ago so I'm always pleased he comes to clean it as he know the stove inside and out. Both Aaron and Patrick are pleasant, they know their stuff, they don't mind explaining things, and they are very professional. Highly recommend this team and this company!
On March 13th, 2023, Mike arrived on time to perform the annual maintenance of our 21 year old double-sided gas fireplace. He immediately addressed and easily resolved a couple of issues that we had identified. His attention to detail and the professionalism he displayed was greatly appreciated. 👏 Mike also did a great job at cleaning our fireplace glass. It looks spectacular! 👌 Thank you very much!
Chuck serviced our 2 fireplaces and furnace and did a very good job. He was friendly and courteous and worked efficiently to complete the job. He provided great feedback on all appliances. Great job Jeff and thanks Jodie for setting things up. I highly recommend Fireplaces Unlimited.
Thanks for servicing my 2x units today. I must say Chuck was outstanding. Great attention to detail and had all the answers to my 100 questions. I have never owned anything gas before so level of customer service and comfort I got from Chuck today was awesome. I will definitely be using your company and services going forward.
I’m so glad you sent me this request for more information because I was planning on providing it unsolicited. I have never ever worked with an organization that provided this level of feedback. I am beyond impressed. Additionally the technician who showed up my house was professional courteous and easy to speak to. Unfortunately that’s not always the case with the service technicians. I’ve been doing business with your company for many years now but this experience has been so positive it was beyond my expectations. Thank you!
Pat and Kevin gave our wood stove undoubtedly the most thorough cleaning in the 20+ years we've had it. And I learned a few things about the stove I had not known before. I will be a regular customer from now on.
The entire Team at Fireplaces Unlimited were extremely helpful and professional at every point in our project - covid has created challenges for all - and Fireplaces Unlimited and our excellent installer Craig did a great job at every step - it means a lot, the finished project looks amazing - Thanks!
We had an issue with a fireplace that they installed almost two years ago. The service tech Chuck and installer Aaron came out almost immediately and fixed us right up! This was above and beyond and the guys were professional and personable. Highly recommend!
The whole experience with Fireplaces Unlimited was great! From Jodie in customer service to the techs who came to our home, Patrick and Kevin . All provided excellent service. Patrick and Kevin cleaned our ducts and dryer vent, they took the time to explain the process and some of the features IPC our new home. They started furthest away from my office so not to disturb a work from home video call. They were true professionals! Thank you
From the moment I reached out to the office, Fireplaces Unlimited provided me with excellent service. Jeff and Kevin provided me with the information I needed to make informed decisions. This is not the first time I have used the company and it certainly won't be the last.
Hi Jodie, we were delighted to have another service by Pat and Kevin Y , both of whom had serviced our Pellet stove and the Flue of our heat storage wood burning heater previously. Give them 5 stars, they deserve it! Especially for the care they take, both during and afterward, to create as little mess as possible and to thoroughly clean up what small amount they make. Ray & June Pare
Ray & June Pare
My experience was unique in the way our old chimney was housed. Everyone from Rodney in sales to Aaron and Bobby in installs to Allison in the office have been nothing short of great to work with. Wonderful people! Very professional! Highly recommended!
Great work from the team at Fireplaces Unlimited. We had a wood stove installed, the process has bumps along the way but they were professional and considerate in trying to get the work done in a timely manner. The office was communicative with us along the way and the install team was great. Friendly installers who were very professional. Thanks Michelle, Aaron, and team!
We are very happy with our woodstove!
Mike was friendly, thorough and extremely skilled with the repairs to our wood stove. Always a pleasure doing business with Fireplaces Unlimited.
Great experience - Jodie was professional and helpful and booked a service call for the next day. Kevin called ahead of time, showed up on time and had our fireplace not only working but looking like new in about an hour.
He also had a quick look at our second fireplace and made recommendations we will be following.
Excellent professional service all round
Fantastic business with even better staff. They always make sure all questions and concerns are addressed completely and professionally. Highly recommend for all your heating needs!
Jodie and Craig went out of their way to help me when my pellet stove shut down on the coldest day of the year. Add to that unprecedented snowfall and it was an awful situation. Craig didn't worry about any of that, he got my stove working quickly and professionally. Stellar customer service and support! I would recommend them to anyone.