When you use Fireplaces Unlimited Heating & Cooling for your home’s heating & cooling needs, you should expect our red carpet treatment. From beginning to end our team prides itself on customer satisfaction and service that goes above and beyond.
When you call to schedule an appointment, a friendly and patient, Customer Service Representative (CSR) will listen to your needs and respond accordingly. If you need an appointment, you will be scheduled as close as possible to your date and time needs, if not exactly.
If you are willing to share your e-mail with us we will send a “Meet the Team” e-mail a day before your appointment to remind you of the appointment date and time along with a picture of the technician you can expect.
On the day of your appointment your information and call notes from the CSR will be fully dispatched to the highly trained and professional technician. Your tech will call you while they are traveling on their way to your home, so you know exactly when they will be arriving. Our technicians have undergone background checks so you can rest assured that you will be meeting a safe, and trust-worthy technician for your appointment.
When you answer your door, our technician will be standing there with a smile on their face, a clean uniform, boot covers on their feet and standing on a red carpet rolled out at your door step. This is all done on every visit, to show our professionalism and respect for you and your home.
Once you welcome our technician into your home, you will be asked to describe the problems you are having. Our technician will then be off to diagnose the problem by assessing your system. Before making any repairs, you will be informed of what the diagnosis is and what you can expect for the price. If you approve the proposed updates, the technician will then move forward with either making the repair or ordering your new system if need be.
If the problem is a repair, the technician will work hard and diligently to get the repairs made that day. If you are ordering a new system, you can expect an install crew to be at your home based on our install schedule and equipment at hand. It is our goal to get this done as fast as possible for you.
After the repair is made or the system is installed, your technician will wrap things up and leave you with a full explanation of how your repairs were made or how your new system works. You will also receive an invoice with descriptions of everything done that day. Finally, our tech will provide a way to give us a review, asking for your feedback on how we did so we can make sure you were 100% satisfied. If you were not, please let us know and give us a chance to make good. We live to please our customers and we want to make sure you are a happy Fireplaces Unlimited Heating & Cooling customer.
We look forward to working with you in the future and are excited for the opportunity to make your home another Fireplaces Unlimited Heating & Cooling home.
Give us a call today or book an appointment by clicking below to get started! (613) 549-8300